Refund policy
Didn't find the perfect fit? Below you will find instructions on how we can help you.
After receiving the package you have 14 days to inform us about the return/exchange here:
https://forms.gle/cd35g8yDSFMhvp4c7
After that you have another 3 days to send us the parcel.
RETURNS:
USA:
Please click on the link https://undresscode.ezireturns.com/ and follow the steps. Once you enter all the details, you will receive two return slips. The return form needs to be placed inside with garments which will be returned. The return label needs to be visible on the outside of the box.
The cost of this service is $10.
Germany, Netherlands, Sweden, Czechia and Slovakia:
Please use following link https://rmp.dpdgroup.com/021/UndressCode . You can choose one of the
options there - pickup from your home or taking the parcel to the DPD point yourself.
The cost of this service is €10.
Other European Union countries (except Malta and Cyprus):
Please write us a message on whatsupbabe@undress-code.com and we'll send you the label to return the package via courier services.
The cost of this service is €10.
UK:
Please write us a message on whatsupbabe@undress-code.com and we'll send you the label to return the package via courier services. The cost of this service is €10. You can also send the package by yourself to:
Global24 "Undress Code"
141 Great Bridge Street
B70 0DA West Bromwich
Other countries:
Please send us the return yourself to the following address:
Dotpack Hillwood Rampa 4 (Undress Code)
al. Wojska Polskiego 305
42-200 Częstochowa
Don't forget to add our e-mail address: whatsupbabe@undress-code.com
The cost of customs clearance is €15 and it will be deducted from the refund amount.
The refund will take place within 14 days of receiving your parcel.
COMPLAINTS:
For product complaints, please write to us at whatsupbabe@undress-code.com and we will provide you with all the information about the process.
We encourage you to read the full terms and conditions at https://undress-code.com/policies/terms-of-service
